Frequently Asked Questions

WWF's organisation and principles

Q. What do the initials WWF stand for now and when did they change?

Q. Who is WWF-Australia’s President?


Q. Does WWF work on animal welfare issues?

Q. When was WWF-Australia founded and by whom?

Q. What has WWF achieved?

Q. Who is President of WWF-International?

Q. Where is my nearest WWF office?

Q. What are the current WWF campaigns?


Q. Who is WWF?


Q. Who does WWF-Australia work with?


Q. What is the story behind the panda logo of WWF?


Get involved

Q. Are there any job vacancies at WWF?

Q. I’d like to become a supporter but live overseas. How can I set this up?

Q. I’ve raised some money for WWF. Where shall I send the cheque?

Q. What can I do to help the environment?


Q. Can I make a one-off donation to WWF?

Q. I’m doing research for a project and would like some information on your work. How can I source it?


Q. Where can I buy WWF products in Australia?

Q. I’d like to make a donation/leave a bequest to WWF. Can you tell me your ABN # and the registered name of your organisation?



My application

Q. I sent in my application to become a supporter of WWF and haven’t received anything. What should I do?


Q. How long does a supporter application take to process?

Q. How can I ensure that I don’t receive telephone calls from WWF?

Q. How can I ensure you don’t pass my details on to other organisations?

Q. Is it possible for you to limit the number of appeal mailings you send me?

Q. How do I advise you of a change of address?


Q. How can I advise you of a change of email address?


Q. How can I ensure that I don’t receive any emails from WWF?

Q. How do I become a member of WWF-Australia?

Q. I’ve set up a direct debit. What date will my donations come out of my account?


Q. Does WWF offer junior membership?


Q. Can I get involved with WWF if I’m under 18?


Q. Is my donation tax-deductible?

Q. Why haven’t I received my end of financial year tax receipt after July?

Q. I joined WWF-Australia through one of your representatives on the street and now have a query. Who should I contact?


Q. What happens after I become a supporter?


Q. Can I change the date of my ongoing monthly donation?

Q. How do I cancel my ongoing monthly donations and how much notice must I give?


Q. Can I get Living Planet delivered by email rather than by post?


How we work


Q. Does WWF offer grants for conservation projects?


Q. How many supporters does WWF-Australia currently have?

Q. I want to run a fundraising event at my school. Can you send me some items to sell or hand out on the day?

Q. I am a teacher/parent/student and would really like some information sent out to me about what WWF does and the species you work with. Can you send me something that will help me with my homework/project?


Q: What approach does WWF-Australia take in making investments to fund conservation work?


Animal adoptions

Q. If I adopt an animal, will I be the only person who adopts that animal?

Q. What animals do you have for adoption?


Q. What do I get if I adopt an animal?

Q. I’ve ordered an adoption and haven’t yet received anything. What should I do?


How to contact us

Q. How do I make a complaint to WWF?



The environment we live in


Q. What is biodiversity?


Q. How does habitat loss affect animals?


Q. What causes species extinction?

Q. What do the initials WWF stand for now and when did they change
A. Back when it was founded in 1961, WWF stood for the “World Wildlife Fund”.
However, as the organisation grew throughout the 70s and 80s, WWF began to expand its work to conserve the environment as a whole (reflecting the interdependence of all living things), rather than focusing on species in isolation. In 1986, WWF realised that our name no longer reflected the scope of our activities, and we changed our name to “World Wide Fund For Nature” in all countries except the United States and Canada. The resulting confusion and translation discrepancies across more than 15 languages led to the decision, in 2001, to adopt the original acronym as our one, global name.


Q. Who is WWF-Australia’s President?
A. Robert Purves, AM, BCom is President and has been a member of the Board of Directors since 2010.
He is also former President of WWF-Australia and former Board Member of WWF International.


Q. I’d like to become a supporter but live overseas. How can I set this up
A. You can make either a one-off donation or a regular monthly donation on our website if you select the box “Address is outside Australia”. Alternatively, we can set this up over the telephone if you call our Supporter Services team on +61 (0)2 9281 5515. Please be aware that you may incur additional credit card charges per transaction.


Q. Who is President of WWF-International?
A. Yolanda Kakabadse, the former Ecuadorian Minister of Environment, took up her role as the President of WWF-International in January 2010.


Q. I’ve raised some money for WWF. Where shall I send the cheque?
A. Thank you so much for your generosity; we really appreciate your support!
Please send a cheque, made payable to WWF-Australia, to:
WWF-Australia
GPO Box 528
Sydney NSW 2001

Please let us know how you raised the money and remember to include your name and address so that we can send you a thank you letter.


Q. What can I do to help the environment?
A. Visit our tips for eco living page to discover practical ways that you can reduce resource usage and help our living planet. Visit our take action section to find out other ways you can make a difference.


Q. I sent in my application to become a supporter of WWF and haven’t received anything. What should I do?
A. We’re sorry you haven’t yet received your membership pack. So we can look into this, please contact our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551. When contacting us, please provide as much information as possible, including your name and address, the gift recipient’s name and address (where relevant), details of how you were paying for the membership and when you sent your application to us.


Q. How long does a supporter application take to process?
A. We endeavour to send out your supporter pack (or the gift recipient) as soon as possible, but it may take up to three weeks.


Q. How can I ensure that I don’t receive telephone calls from WWF?
A. WWF telephones supporters because, as a conservation organisation, we are extremely concerned about the amount of paper we send out. The telephone is an environmentally-friendly way of communicating with our supporters - it uses very little energy and does not produce waste.
We are aware that telemarketing has been misused by some organisations and, as a result, has a poor reputation. WWF is keen to promote the benefits from a conservation viewpoint and to encourage the positive side of this method of fundraising. However, we do appreciate that not everyone wishes to be telephoned at home. Please contact the Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551 if you would like us to flag our records so that you are not telephoned by WWF.


Q. How can I ensure you don’t pass my details on to other organisations?
A. We can mark your records to ensure that your details are not passed on to other organisations. Please contact the Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551 if you would like us to do this. If you email or write to us, please remember to include your postal address and Supporter Number so we can locate your record.


Q. Is it possible for you to limit the number of appeal mailings you send me?
A. As well as helping to raise funds, appeals allow us to keep our supporters up-to-date with some of our current conservation work. However, we do appreciate that not everyone wishes to receive appeals and we can stop any appeal mailings being sent to you or restrict them to one mailing per year.
You can organise this by contacting our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551. Please note that it will take three weeks for this change to come into effect and you may consequently continue to receive appeal mailings during this time. If you email or write to us, please include your postal address and Supporter Number so we can locate your record.


Q. How do I advise you of a change of address?
A. If you change your address, please let us know by contacting our Supporter Services teamby e-mail: enquiries@wwf.org.au or phone 1800 032 551.
Please be sure to include your old address and your Supporter Number so that we can find you on our database.
So we can keep our administrative costs to a minimum, we do not acknowledge changes of address, but we will amend our records accordingly. Please be aware that we may have already selected your name to contact you, so you may receive mail at your former address for up to three weeks.
For your privacy and security, such changes can only be made by you, the supporter, and not by a relative or friend.


Q. How can I advise you of a change of email address?
A. You can organise this by contacting our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551 or write to them at WWF-Australia, GPO Box 528, Sydney, NSW, 2001.
If you email or write to us, please remember to include your postal address and Supporter Number so we can locate your record.
For your privacy and security, such changes can only be made by you, the supporter, and not by a relative or friend.


Q. How can I ensure that I don’t receive any emails from WWF?
A. We’re very sorry if you received an unwanted e-mail from WWF-Australia. If you do not wish to receive e-mails from us please contact our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551.
If you email or write to us, please remember to include your postal address and your Supporter Number so we can locate your record.
For your privacy and security, such changes can only be made by you, the supporter, and not by a relative or friend.


Q. How do I become a member of WWF-Australia?
A. You can join WWF online or by contacting our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551. It is also possible to set up a WWF membership as a gift for someone online and over the phone.


Q. I’ve set up a direct debit. What date will my donations come out of my account?
A. Thank you for setting up a direct debit to support WWF’s work. Our direct debits are processed between the 24th and the last day of each month. The date of the transaction may show later on your statement. If you would like to skip a donation or change your credit card or account details please contact us at least three days before the 24th of the month .


Q. Does WWF offer junior membership?

A. No, we don’t offer child membership, but many of our younger supporters are animal adopters. To take out an adoption on behalf of someone who is under 18, please visit http://support.wwf.org.au/adopt-an-animal.html


Q. Can I get involved with WWF if I’m under 18?
A. If you would like to help WWF but are not yet 18 years old, there are a number of ways you can get involved.
If you would like to take part in or organise an event, visit our fundraising ideas page.
To change your lifestyle in order to live in a more environmentally sustainable way, visit our tips for eco living page.
Measure your footprint to see how the way you live is impacting the planet and what you can do to reduce it.
We want you to be involved with WWF whatever your age!


Q. Does WWF work on animal welfare issues?
A. WWF works to conserve endangered species, protect endangered spaces, and address global threats to the planet, such as climate change. Much of our work is for the protection of endangered animals in the wild – including the tiger, orang-utan, marine turtle, rock wallaby, dugong, snubfin dolphin - but we do not have the experience or expertise to deal with issues relating to animals in captivity.
While animal welfare is outside our expertise and our legally-binding constitution, we are constantly striving to build a world in which humans live in harmony with nature.
For information about animal welfare issues, we suggest that you contact such organisations as HIS (the International Humane Society), WSPA (the World Society for the Protection of Animals), or the RSCPA (the Royal Society for the Prevention of Cruelty to Animals), which campaign to end captive animal abuse.


Q. When was WWF-Australia founded and by whom?
A. The concept of a World Wildlife Fund office in Australia was put forward by HRH Prince Philip in 1963, two years after the formation of WWF-International. A WWF office in Australia was established and WWF-Australia was successfully incorporated on June 29, 1978 with a $50,000 grant from the Commonwealth Government and $20,500 in corporate donations. On April 17, 1979, the first annual general meeting of trustees was held at the reception hall of the Sydney Opera House. Sir Peter Scott attended the AGM, commenting on the importance of the recently announced cessation of whaling in Australia.


Q. What has WWF achieved?
A. Throughout the past 50 years, WWF has worked constantly to protect endangered species and habitats and has had many conservation successes. Find out more by going to the WWF-International website to see our work worldwide - http://wwf.panda.org/ and our 50 Big Wins.
Check out just a handful of WWF-Australia’s numerous accomplishments on the WWF-Australia's success stories page.


Q. Where is my nearest WWF office?
A. For all general, donation or supporter enquiries please contact the Supporter Services team at the WWF-Australia head office:

Sydney
Level 1, 1 Smail Street
Ultimo NSW 2007
PO Box 528
Sydney NSW 2001
Phone: +61 2 8228 6800 or 1800 032 551
Fax: +61 2 9281 0369

Brisbane
Level 1, 17 Burnett Lane
Brisbane QLD 4000

Canberra
Suite 14 Baileys Corner, 143 London Circuit
Canberra City ACT 2600
PO Box 408
Canberra ACT 2601

Melbourne
Level 3, 60 Leicester Street
Carlton VIC 3053

Perth
Panda Cottage - Herdsman Lake
Flynn Street (opp cnr. Selby Street)
Wembley WA 6014
PO Box 4010
Wembley WA 6913


Q. Can I make a one-off donation to WWF?
A. Yes. You can make a one-off donation to WWF using your credit card on our secure server by visiting http://support.wwf.org.au/donate. Alternatively, you can call our Supporter Services team on 1800 032 551 from 9.00am to 5.00pm, Monday to Friday and have your card details handy.


Q. What are the current WWF campaigns?
A. The best and fastest way to find out about our campaigns and current environmental messages is to look on the homepage of our website. You can also look at our supporter magazine Living Planet, read through our monthly supporter e-newsletter, or contact our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551.


Q. I’m doing research for a project and would like some information on your work. How can I source it?
A. Up-to-date information is available on our website. Unfortunately our conservation officers are unable to allocate time to assist with the many requests we get for detailed information relating to dissertations/research projects.
You can find further information regarding WWF’s global conservation work on our international website at: www.panda.org.
WWF receives many enquiries from students wishing to use our logo. For this reason, we have strict guidelines governing its use. Unfortunately you are not able to use it, however, it is fine to download any other materials you may need from our website.


Q. Does WWF offer grants for conservation projects?
A. WWF does not offer grants for conservation projects because our valuable funds are already committed and allocated to a range of Australian and worldwide projects. Additionally, as we are sure you can appreciate, we receive many requests for funding and it is impossible to single out any one project for support.


Q. How many supporters does WWF-Australia currently have?
A. Currently, WWF-Australia has 80,000 supporters.



Q. If I adopt an animal, will I be the only person who adopts that animal?

A. An animal adoption is a symbolic gesture. The adoption schemes have animals that act as a figurehead for each species. This makes it easier for us to keep our administration costs to a minimum, ensuring that more of our valuable funds are used for our conservation work.
To adopt an animal please visit http://support.wwf.org.au/adopt-an-animal.html

Q. What animals do you have for adoption?
A. We currently offer three species for adoption:
- tiger
- orang-utan
- pygmy elephant


Q. What do I get if I adopt an animal?
A. Our adoption pack will include:
- A cuddly soft toy (optional)
- An adoption pack
- Updates from the field



Q. I’ve ordered an adoption and haven’t yet received anything. What should I do?
A. We’re sorry you haven’t yet received your adoption pack/welcome letter and certificate. Please note it takes approximately three weeks for your adoption pack/welcome letter to be processed and dispatched. Adoptions purchased from WWF are sent via Australia Post in a box that may not fit through your letterbox. Therefore it may be waiting for collection at your local post office. Otherwise, please contact our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551.
When contacting us, please provide as much information as possible, including your name and address, the gift recipient’s name and address (where relevant), the species of the animal adopted, details of how you were paying for the adoption and when you sent your application to us.


Q. How do I make a complaint to WWF?
A. We’re sorry that you’re not happy with the service you have received.
We do not view complaints in a negative light but more as a means of monitoring and improving our performance and gauging public perceptions. We see our complaints procedure as an essential part of our focus on supporter satisfaction and believe that managing complaints effectively is a way of maintaining and building relationships with the supporters on whom WWF depends.
We would be grateful if you could contact our Supporter Services team by e-mail: enquiries@wwf.org.au , by phone on 1800 032 551, or by letter to WWF-Australia, GPO Box 528, Sydney, NSW, 2001.


Q. Where can I buy WWF products in Australia?
A. WWF-Australia doesn’t have retail outlets. However, WWF licenses a range of products through our corporate partner Factorie. These products are available at Factorie’s retail outlets. Find out where your nearest store is and view the product range at http://www.factorie.com.au/


Q. I want to run a fundraising event at my school. Can you send me some items to sell or hand out on the day?
A. Thank you for thinking of us. As a charity, WWF-Australia has limited resources and must ensure our supporter donations are directed to our conservation projects.
To register your event, please fill in our “Proposal To Raise Funds” form, which can be obtained by e-mailing: enquiries@wwf.org.au
Once your event is approved, we can send a limited number of stickers and supporting brochures about our work to help with your event.


Q. I am a teacher/parent/student and would really like some information sent out to me about what WWF does and the species you work with. Can you send me something that will help me with my homework/project?
A. Thank you for thinking of us. As a conservation organisation, WWF is mindful of its ecological footprint. For this reason, we seek to reduce the amount of hard copy mail we send. You can find a wealth of downloadable reports by going to the publications links on our website. For reports and fact sheets on threatened species and environmental issues from around the world, our international website www.panda.org is a great resource.

Q. What approach does WWF-Australia take in making investments to fund conservation work?
A. Our investment screening process and investment advisors are certified by the Responsible Investment Association of Australia. WWF-Australia has no direct investments in organisations that extract or process fossil fuels.


Q. Who is WWF?
A. WWF is the world’s largest and most respected independent conservation organisation, with close to five million supporters and a global network active in more than 100 countries. Our mission is to stop the degradation of the planet’s natural environment and to build a future in which humans live in harmony with nature by:
• conserving the world’s biological diversity;
• ensuring that the use of renewable natural resources is sustainable; and
• promoting the reduction of pollution and wasteful consumption.
The WWF-International Network is global, independent, multicultural and non-party political. WWF-Australia’s head office is located in Sydney, with regional offices in Darwin, Brisbane, Canberra, Melbourne and Perth. Contact details for all offices are listed on the contact page.


Q. Are there any job vacancies at WWF?
A. All job opportunities at WWF-Australia are listed on the jobs page. To find out more about jobs in other WWF offices around the world, visit our job listing on www.panda.org


Q. Who does WWF-Australia work with?
A. WWF-Australia builds partnerships with local, state and federal governments, Indigenous communities, farmers, business and industry, and other NGOs. We also work with scientists, economists and other conservation groups in order to create solutions to Australia’s environmental problems.
WWF-Australia involves local communities and Indigenous peoples in the planning and execution of our field programs, respecting their cultural as well as economic needs.


Q. What is the story behind the panda logo of WWF?
A. The inspiration for the panda in WWF’s world-recognised logo came from Chi-Chi, a giant panda that had arrived at the London Zoo in 1961, when WWF was being created. Aware of the need for a strong, recognisable symbol that would overcome all language barriers, WWF’s founders agreed that the large, furry animal with her appealing, black-patched eyes would make an excellent logo.
The first sketches were done by the British environmentalist and artist Gerald Watterson in 1961. Based on these, Sir Peter Scott, one of WWF’s founders, drew the first logo, and said at the time: “We wanted an animal that is beautiful, is endangered, and one loved by people around the world. We also wanted an animal that symbolised all that was disappearing in the natural world.”
The black-and-white panda has since come to stand as a symbol for conservation worldwide.


Q. What is biodiversity?
A. Life on earth is one great, interdependent system. Living species interact with and depend on non-living components of the planet like the atmosphere, ocean, fresh water, rocks and soil. Biological diversity, or biodiversity, is the variety of the world’s organisms in all its forms, including genetic diversity. It is the blanket term for the planet’s natural biological wealth.
Diversity in genes, species, and ecosystems provides the raw materials with which different human communities will adapt to change, and the loss of each additional species reduces the options for nature and people to respond to changed conditions.
For more information on biodiversity click here.


Q. How does habitat loss affect animals?
A. Habitat loss affects the life of an animal in a number of ways.
Developing land for human needs reduces the amount of natural space. As natural space diminishes, so does habitat diversity - the great variety of forests, bushlands, grasslands, wetlands, and deserts that exist in nature. The result is both a decline in the number of species and fewer individuals of those species surviving.
Humans have substituted native species with ones that better meet their needs: sheep, cattle, cotton, wheat and sugar. While this has advantages for society, it has upset the natural balance of those ecosystems.
Development has an indirect impact on land it leaves untouched. As land is converted, it is fragmented into smaller and more isolated patches of natural space. Fauna and flora populations have evolved, and continue to evolve, in conjunction with their surroundings. Any change in their habitat will affect their ability to survive.


Q. What causes species extinction?
A. Many factors impact on our wildlife and contribute to the loss of species.
The main causes of extinction are landclearing, invasive species, salinity, altered fire regimes, pollution, urbanisation of land, the discharge of nutrients and sediments into our waterways and coastal areas, and climate change. Many of these act upon both ecosystems and species at the same time, which can accelerate the rate of impact and reduce the ability of ecosystems to adapt to changes.


Q. Is my donation tax-deductible?
A. Yes. Donations of $2 or more are fully tax-deductible. Our Supporter Services team will send monthly givers a receipt for all donations received, at the end of the financial year. One-off donations will be receipted shortly after they have been processed.


Q. Why haven’t I received my end of financial year tax receipt after July?
A. Your tax receipt is posted out in late July after the June end of financial year. If you still have not received it after this time perhaps you have not notified us of a recent address change, or perhaps no donations have been made in the last financial year.


Q. I joined WWF-Australia through one of your representatives on the street and now have a query. Who should I contact?
A. Please contact our Supporter Services teamby e-mail: enquiries@wwf.org.au or phone 1800 032 551 and we’ll be happy to assist you.
We will be able to help you more effectively if you can tell us where and when you spoke to our representative. If you agreed to support WWF-Australia by setting up a direct debit, the paperwork you were given will contain this information.


Q. What happens after I become a supporter?
A. If you become a supporter of WWF-Australia, you will receive our tri-annual supporter magazine Living Planet. This will advise how your donations are being spent and keep you up-to-date on all the latest environmental and wildlife news.
Our supporters also have access to exclusive WWF-Australia merchandise, such as special t-shirts for certain appeals, discounts on our Christmas items and timely reports on conservation events via email and SMS.


Q. Can I change the date of my ongoing monthly donation?
A. Unfortunately the debit date of ongoing donations can’t be changed, however, you can skip a monthly donation by contacting our Supporter Services team by e-mail: enquiries@wwf.org.au or phone 1800 032 551.
If you email or write to us, please remember to include your postal address and Supporter Number so we can locate your record.


Q. How do I cancel my ongoing monthly donations and how much notice must I give?
A. You can cancel your monthly donation by contacting our Supporter Services team by e-mail: enquiries@wwf.org.au, by phone on 1800 032 551 or by letter to WWF-Australia, GPO Box 528, Sydney, NSW, 2001.
For your privacy and security, such changes can only be made by you, the supporter, and not by a relative or friend.
If you email or write to us, please remember to include your postal address and Supporter Number so we can locate your record.
If you cancel after the 10th of each month, your cancellation will take effect the following month.


Q. Can I get Living Planet delivered by email rather than by post?
A. Unfortunately no, but if you wish to be kept up-to-date with WWF-Australia’s activities you can subscribe to Futuremakers, our monthly email newsletter. While Futuremakers is not meant to replace our tri-annual newsletter, Living Planet, it does provide an overview of our activities and current campaign actions.


Q. I’d like to make a donation/leave a bequest to WWF. Can you tell me your ABN # and the registered name of your organisation?
A. Our ABN# is 57 001 594 074 and our registered business name is World Wide Fund for Nature Australia.